If you’re switching providers and using the BT Openreach network, the cancel procedure is relatively simple. However, you might want to review your contract and get a new broadband offer before you terminate.
Review your contract.
Before transitioning to a rolling monthly contract, broadband contracts typically last for 12 months. Make sure to check your agreement for any early cancellation penalties, unless you are already aware that you have passed the fixed-term period. You are free to cancel if you have passed the predetermined time frame. Properly check your contract again to determine if there are any early cancellation penalties, unless you are certain that you have passed the fixed-term period. Once the defined period has passed, you are allowed to cancel. ..
Discover a new broadband offer.
A broadband deal should be in place so that you may switch to a different provider if your current provider no longer meets your needs. To find out what else is available in your area, use our postcode checker. Most broadband providers want to retain their clients, so they might offer you a significant deal to persuade them to do so. However, knowing what is out there helps you wisely decide whether the deal is worthwhile.
How to cancel the Broadband?
If you have an expired broadband contract, you can terminate it without any charges. This is the same process as switching to another provider that uses BT Openreach, which is used by all but Virgin Media’s major ISPs. You can do this by calling or emailing the company if you’re not signed up for a new broadband contract, moving, or employing a provider other than BT Openreach. Your account number should be close at hand. You can also make a cancellation request from within your NOW Broadband account by logging in.
Cancellation of NOW Broadband while under contract.
If you have a fixed-term contract, the standard procedure is to pay early termination fees. The fee will vary depending on how long your deal has left to run; this is industry standard.
The cancellation fees
If you cancel your broadband contract before the contract expires, you will be charged an early termination fee. If you cancel while still within the first 12 months of a 12-month contract, you will be charged an early termination fee if the contract is terminated before that time.
If you have Brilliant Broadband, Fab Fibre, or Super Fibre from NOW broadband and your contract has less time remaining, you will be required to pay less for early termination costs. If your contract has more time remaining, you will be able to pay more.
If you’re unhappy with your broadband speed, you should bring it up as soon as possible. Some providers have agreed to the voluntary Broadband Speed Code of Practice, which means that they’re not allowed to cancel your service without giving you a chance to fix the problem. If they don’t comply with the code, they may be forced to let you out of your contract without charge. ..
Unless you’re switching to another Openreach provider, in which case, you’ll often be transferred within roughly 14 days. Give yourself 30 days to cancel if you want to avoid being transferred. ..
If you have not returned your router by the deadline, you may be subject to penalties. To avoid these penalties, return your router as soon as possible. The process entails packaging the router, printing a postage label, and delivering it to the Post Office closest to you. All the specifics are available on the relevant support page. Postage is not incurred by you. ..
If you decide to quit the Broadband, you can keep your phone number. When signing up, you must enable the new provider to know to make sure it is transferred. ..
